Refund Policy

Digital Services

Due to the custom and labor-intensive nature of digital services (e.g., web development, mobile apps, software, and media content), refunds are generally not issued once work has begun.

Possible Refund Scenarios (Digital):

• Full refund if canceled before work starts.

• Partial refund (minus hours worked) if canceled during a project.

Physical Products

Refunds for physical products (e.g., branded merchandise or accessories) are available under these conditions:

• Product must be returned unused, in original packaging, within 7 days of delivery.

• Refunds will be processed once the item is inspected and approved.

• Shipping fees are non-refundable.

• Return shipping is at the customer’s expense (unless item was defective or incorrect).

Return Policy

Digital Services:

No returns are accepted for delivered digital products, such as websites, software, or content, due to their non-tangible nature. However, we work closely with clients through revisions to ensure satisfaction.

Physical Products:

We accept returns if:

• Item was damaged or defective upon delivery.

• Incorrect item was received.

Return Process:

• Email us at [email protected] within 3 days of receiving the item.

• Include order number, photos of the product, and reason for return.

• Approved returns must be shipped back within 7 days of approval.

Cancellation Policy

Digital Services:

• Before Work Starts: Full refund.

• After Work Starts: Partial refund based on work completed.

• After Completion: No cancellations accepted.

Physical Orders:

• Orders can be canceled before shipment.

• Once shipped, items follow the standard return policy above.

Dispute Resolution

We’re here to help. If you’re unhappy with a product or service, email us at [email protected] and we’ll work to resolve the issue promptly and fairl